Welcome to the new DenverPioneers.com
In 2014, every Denver fan will have the ability to obtain an all-access pass to the Rollins Athletic Department through the new DenverPioneers.com
http://www.denverpioneers.com/ is the official web site of the Rollins Athletics Department. DenverPioneers.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the Sports Information Department within the Rollins
What is PioneerVision?
PioneerVision is a new premium content, subscription-based web product that is found on DenverPioneers.com. PioneerVision is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content produced by the team at. Additionally, PioneerVision offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.
To process your subscription, you will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.
Both technical and customer support for PioneerVision can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.
PioneerVision System Requirements
PioneerVision live programming and archived video can only be utilized through a high-speed Internet connection of 300kbps, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch PioneerVision media. A DSL, cable modem or other high speed connection is required.
In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:
Pentium class system running at 600 Mhz or better.
You must have Internet Explorer Version 5.5 or higher to access the content in PioneerVision.
To effectively use the pages on the PioneerVision, your screen resolution should be set at 800 x 600 pixels or higher. If you can see the entire width of the site without scrolling horizontally, your resolution is set appropriately. If not, please adjust the resolution setting on your computer.
Some important elements of the site utilize Macromedia's Flash software, version 6.0 or higher. If you do not have at least Flash 6 you will be unable to effectively navigate the site. (Fortunately, it comes pre-installed in nearly all late-model browsers.)
In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers
For live events you must have a Docsis compliant modem to receive the Multicast from PioneerVision. NOTE: The MOTOROLA :CYBERSURFER is not a Docsis compliant modem, and at this time will not receive the multicast.
At this time you may have difficulties accessing all of PioneerVision's content. Specifically "Live Multicasts", You may have to consult your router manufacturer for support receiving multicasting. Or as an alternitive you can connect the Cable modem to a single PC. Cox will not be responsible for any networking related issues resulting from such attempts.
Some types of firewalls may prevent viewing live events on PioneerVision. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.
Why do I have to login every time I try to watch a video?
You are trying to watch the videos without logging into the site. You need to login in the upper left hand corner. Once you have logged in there, you won't have to enter your login id and password every time you try to watch a video.
When I receive newsletter I get a message saying that an error has occurred with the script on this page
If you are using Outlook Express for your email client the first thing to do is to visit http://windowsupdate.microsoft.com and get any critical updates, service packs, and recommended updates. The next thing to do is make sure you have the most up to date Windows Script. You can download it at Windows Script. There will be two English downloads at the top, make sure you download and install the correct one for your operating system.
When I click in the Introduction link, it tries to load for a really long time and only about 1/3 of the page actually loads
The introduction link will take you to an interactive page that uses Macromedia Flash 6. You need to have it installed if you want to see the large image. To get the Flash player, go to Macromedia Flash.
The video doesn't look very good:
When viewing video, you can select the speed at which the video will be accessed from your computer. Depending on the high-speed Internet provider, lower speeds may need to be utilized.
I cannot view the content:
There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
If you experience any further problems, please contact Customer Service here
I'm running Netscape and your site loads very slow
Older versions of Netscape do not handle a lot of the newer web technologies very well. Netscape 4.x versions have issues with style sheets for one thing. The site will not run on Netscape version 4.51. Other versions of Netscape in the 4.x series should run the site, but it will most likely be very slow. You can fix this by upgrading your Netscape browser to something more current, Netscape 6 or 7.
Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.
How can I change my password?
Log into the site using your current account id and password. Click on "Preferences" on the left menu (near the top). This will bring up your account information. Look at the menu on the left again, where you clicked "Preferences". You will notice that it has expanded and you now have two more options under "Preferences," one of which will be "Change Password."
I forgot my password
To get your password, enter your account id as you normally would when logging in. For the password field, enter a bogus password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you.
I accidentally typed my email address wrong when registering
As of right now there is no way to change your account id which is only used for logging in. So you will need to use the email address that you signed up with. Since your email address wasn't correct, you never received the email with the password. To get your password, enter your account id as you normally would when logging in. For the password field, enter a bogus password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you.
I can't login in anymore
Your account may have been deactivated due to too many failed login attempts or a credit card problem. Open a ticket stating that you cannot log in and we'll track down the reason.
When I select an event from the media player it prompts me to login again but never accepts the login. Is my account still active?
Please try to clear your Temporary Internet Files and Cookies. If you continue to have issues after clear your browsing history check for any security software such as McAfee, Norton, or Zone Alarm. Please also check for any toolbars such as Google or Yahoo.
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.
My login does not work. I have verified the password via the password help but still cannot login. Is the web site down?
Your account may be inactive due to failed login attempts. Please contact our fan support. You can click on Contact Us at the bottom of the page to submit a support ticket.
I am having trouble subscribing:
When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone and credit card information. Billing information is required to be identical to what the credit card issuer has on file for billing purposes. If you have further problems with registration, please contact Customer Service.
How do I cancel my current subscription?
To cancel your online subscription, please login to (Service) with your email address and password. After logging in, you should see your account profile page. When you are on this page, click on Manage Packages. From here you cancel any active subscriptions.
How do I renew my current subscription?
To renew your subscription, please login to (service) with your email address and password. After logging in, you should see your account profile page. When you are on this page, click Manage Packages and then click Extend to extend an existing subscription. If you have previously canceled a subscription please click on Purchase Packages to purchase a new subscription.
I have a new email address how do I update my account?
To update account information, please login to (Service) with your email address and password. After logging in you should see your Account Profile. When you are on this page, click on Edit Profile. From this screen you can adjust your personal information, such as email, password, name, etc.
My credit card has expired and I need to enter a new card or expiration date. Where do I update billing information?
To update Billing information, please login to (Service) with your email address and password. After logging in, you should see the Account Profile. When you are on this page, click on Manage Cards. This will allow you to add, remove, or update your credit cards associated with the account.
I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?
Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event?s start time. If you continue to have issues logging in during the hour prior to the event?s start time, please check our Login FAQ.
Make sure you are up to date with the critical and driver updates from http://windowsupdate.microsoft.com.
There can be an issue if you have both the Java VM and the Microsoft VM installed. In Internet Explorer go to Tools -> Internet Options and click the Advanced tab. Scroll down about half way and look for the heading "Microsoft VM" and make sure the "JIT compiler for virtual machine enabled" option is checked. You will have to restart your computer for the change to take effect.
To check for the Java VM, go to Start -> Settings -> Control Panel. Look for a program called "Java Plug-in 1.x.x". If there, open it up and make sure the "Enable Java Plug-in" is unchecked. You will have to restart your computer for the change to take effect.
Or you can enable the Java VM and disable the Microsoft VM, whichever you prefer.
Check the following knowledge base articles from Microsoft for possible solutions:
For Windows Media Player 8
Try the following, open up Windows Media Player from the Start Menu
On the menu, go to Tools ' Options
You should automatically be on the "Player" tab, if not click it so that you are.
At the very bottom click the option "Add items to Media Library when played"
It will then allow you to click the option below it "Include items from removable media", click that as well.
I can play the daily videos but none of the videos from the live events
There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.
Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Click on the "Network" tab
Make sure there is a check next to "Multicast"
Click the "OK" button to save the changes.
If you are running Windows XP, try disabling the Windows XP firewall
Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connecion Firewall is unchecked
Modems, Routers, and Firewalls
For multicast content you will need a Docsis compliant modem. Some firewalls and routers may prevent viewing live events on PioneerVision. You may have to consult your vendor for support on receiving multicast data. As an alternitive you can connect the Cable modem to a single PC to bybass external firewall configurations.
The video and audio are out of sync
This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from http://windowsupdate.microsoft.com. Download the latest DirectX from Windows Update as well.
When media player opens it just shows a little white square with a red "X"
This means that media player can't properly load the media. It could be that media player has lost it's associations to another program such as Quicktime, WinAmp or Real Player. To restore the associations:
For Windows Media Player 8
Open up Windows Media Player from the Start Menu
On the menu, go to Tools -> Options
Click on the "File Types" tab
Make sure there is a check next to "Windows Media file", "Windows Media audio file", and "Windows Media audio/video file"
Click the "OK" button to save the changes.
For Windows Media Player 7
Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Select "Options" and click on the "Formats" tab.
In the "Available File Formats" section, make sure that at least the "Windows Media file", "Windows Media audio file", and "Windows Media audio/video file" check boxes are selected.
Press the "Ok" button, close out of Media Player and any browsers you have open.
I have an Apple computer. Are your services compatible with OS X?
Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 9 for OS X. Please see the link below for download.
When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?
This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.
I can view broadcasts when they are On-Demand but I cannot view live broadcasts. Do I need additional software/plug-in for live broadcast?
This is normally associated with a router/firewall. Please check our FAQ about routers/firewalls.
I have a router/firewall. Will that cause problems with broadcasts?
If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.
I cannot view any broadcast. The media player never loads the control options such as play/pause, stop, and volume control.
Do you have any kind of security software installed on your computer such as McAfee, Norton, or Zone Alarm? If so please try to disable the software. If you are not sure if you have any of that software then you can check by clicking on Start and going to the control panel. Look for add/remove programs. This will give you a list of software installed on your computer.
Some security software can block Active X or Flash controls that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes, please check the configuration. For assistance with configuration please consult the software manufacturer.
Can I share my username and password with someone else?
PioneerVision is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well.
Is my privacy protected on PioneerVision?
Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.
Can I link my site to DenverPioneers.com?
Yes, you are allowed to link to http://www.denverpioneers.com/. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that DenverPioneers.com opens in a new frame rather than in a frame on your site.
Can DenverPioneers.com link to my site?
In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.
Is there recruiting information on DenverPioneers.com?
Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from University of Denver coaches and administration at University of Denver, DenverPioneers.com will be the first and official source on the web for this type of information.
I sent a support request and did not get a response?
While we try to respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. If you have any questions, comments or concerns about our web site, please contact us here.
I'd like to see something on DenverPioneers.com that is not on the site, where do I send my input?
We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about DenverPioneers.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.